2 Matter Plans Included
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ALERTS - Nil
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Full Commentary - Practice Management
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Reference materials
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AI Prompts
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Electronic Signing and Remote Witnessing
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101 Staff Handbook
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Overview
Practice management and business skills are mandatory requirements of Canadian legal professionals and a key component of their annual continuing professional development. The need to improve the profession's management skills stems from many negligence claims against law firms involving management ...
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A. The practice
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File cover sheet - Practice management
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The practice
There are a number of issues to consider when determining the most appropriate business structure for the firm including:
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Business structures
A practice can be set up as a sole proprietorship, general partnership, limited liability partnership, or professional corporation. See Law Society Act, R.S.O. 1990, c. L-8, Legal Profession Act., S.B.C. 1998, Chapter 9 or Legal Profession Act, R.S.A. 2000, c. L-8. The law societies also ...
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The role of the principal
A principal of a law firm is required to take on many roles, particularly if the law firm is a solo practice or small in size, where delegation of major decision-making is limited. In larger practices, principals can delegate or share decision-making tasks, serving firstly as fee earners working ...
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Management of the practice
Policies and procedures The foundation for the management of the business of a legal practice is to have policies and procedures which record and effectively automate operations.
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Team management
The importance of managerial controls cannot be overstated. Good management policies are critical to sound firm operations and profits. Profit is not necessarily related to size, location, or how busy a firm is. Research shows that busy firms are often poor profit performers due to poor managerial ...
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Data management
Privacy law requirements The federal Personal Information Protection and Electronic Documents Act (S.C. 2000, c. 5) (PIPEDA) provides for mandatory reporting of applicable data breaches and a range of other important rules concerning the handling of personal information.
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PIPEDA breach report form
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Letter to client with data breach notification
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Matter management
File notes File notes are a critical item in terms of risk management. Without effective file notes, the practice is exposed. File notes record what happens on a matter, including the instructions received, the advice given, and what actions were taken. They can represent critical evidence to ...
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Library of retainer instructions
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Retainer instructions - General
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Alberta
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Business sale and purchase
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Retainer instructions - Sale of business
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Retainer instructions - Purchase of business
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Business structures
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Retainer instructions - Corporations - Incorporation
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Retainer instructions - Corporations - Disputes
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Retainer instructions - Trusts
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Retainer instructions - Partnerships
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Retainer instructions - Joint ventures
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Civil litigation
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Retainer instructions - Civil matters
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Retainer instructions - Debt collection
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Estate administration
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Retainer instructions - Estate administration
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Family
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Retainer instructions - Divorce
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Retainer instructions - Family law agreements
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Retainer instructions - Property division
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Retainer instructions - Children
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Retainer instructions - Enforcement - Family
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Real estate
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Retainer instructions - Sale of real estate
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Retainer instructions - Purchase of real estate
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Retainer instructions - Commercial leases
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Retainer instructions - Mortgages
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Wills and lifetime planning
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Retainer instructions - Wills - For an individual
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Retainer instructions - Wills - For a couple
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Retainer instructions - Powers of attorney and personal directives
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British Columbia
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Business sale and purchase
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Retainer instructions - Sale of business
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Retainer instructions - Purchase of business
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Business structures
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Retainer instructions - Corporations - Incorporation
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Retainer instructions - Corporations - Disputes
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Retainer instructions - Trusts
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Retainer instructions - Partnerships
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Retainer instructions - Joint ventures
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Civil litigation
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Retainer instructions - Civil matters
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Retainer instructions - Debt collection
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Estate administration
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Retainer instructions - Estate administration
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Family
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Retainer instructions - Divorce
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Retainer instructions - Family law agreements
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Retainer instructions - Property division
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Retainer instructions - Children
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Retainer instructions - Enforcement - Family
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Real estate
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Retainer instructions - Sale of real estate
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Retainer instructions - Purchase of real estate
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Retainer instructions - Commercial leases
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Retainer instructions - Mortgages
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Wills and lifetime planning
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Retainer instructions - Wills - For an individual
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Retainer instructions - Wills - For a couple
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Retainer instructions - Powers of attorney, representation agreements, and advance directives
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Ontario
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Business sale and purchase
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Retainer instructions - Sale of business
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Retainer instructions - Purchase of business
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Business structures
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Retainer instructions - Corporations - Incorporation
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Retainer instructions - Corporations - Disputes
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Retainer instructions - Trusts
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Retainer instructions - Partnerships
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Retainer instructions - Joint ventures
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Civil litigation
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Retainer instructions - Civil matters
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Retainer instructions - Debt collection
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Retainer instructions - Small Claims Court Civil
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Retainer instructions - Small Claims Court Civil - Debt collection
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Estate administration
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Retainer instructions - Estate administration
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Family
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Retainer instructions - Divorce
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Retainer instructions - Domestic contracts
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Retainer instructions - Property division
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Retainer instructions - Children
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Retainer instructions - Enforcement - Family
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Real estate
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Retainer instructions - Sale of real estate
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Retainer instructions - Purchase of real estate
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Retainer instructions - Commercial leases
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Retainer instructions - Mortgages
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Wills and lifetime planning
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Retainer instructions - Wills - For an individual
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Retainer instructions - Wills - For a couple
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Retainer instructions - Powers of attorney and advance directives
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Document management
Firm documents Documents, including letters, precedents, and pleadings, must be standardized for consistency and to save the time and effort involved in constant re-invention.
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General deeds, agreements, execution clauses, and statutory declarations
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Deeds and Agreements
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Deeds
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Confidentiality deed
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Deed for general use
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Deed of assignment of agreement
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Deed of gift
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Deed of guarantee
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Deed of release
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General deed of indemnity
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Library of standard clauses for deeds
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Amendment clause
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Confidentiality clause for defined information - All parties
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Confidentiality clause for defined information - One party
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Confidentiality clause for terms of agreement - All parties
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Confidentiality clause for terms of agreement - One party
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Costs clause
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Counterparts clause
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Dispute resolution clause
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Events beyond control clause
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Governing law and jurisdiction clause
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Interpretation clause
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No assignment clause
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Notices clause
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Severance clause
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Waiver clause
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Whole agreement clause
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Agreements
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Agreement for general use
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Heads of agreement
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Non-disclosure agreement - Formal
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Non-disclosure agreement - Informal
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Library of standard clauses for agreements
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Amendment clause
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Confidentiality clause for defined information - All parties
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Confidentiality clause for defined information - One party
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Confidentiality clause for terms of agreement - All parties
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Confidentiality clause for terms of agreement - One party
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Costs clause
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Counterparts clause
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Dispute resolution clause
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Events beyond control clause
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Governing law and jurisdiction clause
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Interpretation clause
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No assignment clause
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Notices clause
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Severance clause
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Waiver clause
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Whole agreement clause
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Execution clauses
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Execution clauses - Agreements and contracts
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Execution clauses - Deeds
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Statutory declaration
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Statutory declaration
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Standard annexure note for documents
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B. The employment relationship
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Employing the right people and treating them well
The key to any successful business is to employ the right people and keep them happy. Ensure employees understand they are valued, and their role is important to the organization. Employee dissatisfaction with their workplace outweighs the cost of paying higher wages, providing better work ...
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Recruitment
Staff costs are the biggest overhead for any law firm, so recruitment must be given due priority and adequate resources. It is false economy to save money on recruitment if that means costing the business time and money later because of internal disharmony, poorly performing team members, or poor ...
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Library of position descriptions
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Blank position description
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Accounts clerk
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Administration manager
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General manager or Chief executive officer
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Executive assistant
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Financial controller
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Human resources manager
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Lawyer
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Law clerk
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Legal secretary
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Library and information services manager
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Marketing manager
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Paralegal
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Precedents manager
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Senior associate
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Trainee
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Word processing operator
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Application for employment
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Interview notes
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Onboarding
A clear onboarding policy assists to seamlessly onboard new employees and reflects that the firm is organized and welcoming toward the new employee. An effective onboarding policy may include the following:
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New employee induction letter
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New employee information sheet
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New employee checklist
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Education and training
Employees do best when they have a clear path of advancement, whether toward partnership or gaining additional experience or certifications through attending training courses. Although everyone in the team may not be striving toward life-changing career advancement, the firm should offer ...
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Work health and safety
Under Canadian law, employers owe a duty of care to their employees. Firms can apply the following strategies to ensure compliance with health and safety statutes and obligations.
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Example - Flexible work policy
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Example - Working from home policy
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Internet usage
An internet usage policy assists all members of a legal practice in understanding the firm’s rules and guidelines about the use of equipment, the office network, and the internet. This protects the firm as well as the employee. Employees are to be aware that browsing inappropriate sites and ...
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Example - Computer, email, and internet usage policy
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Existing staff forms
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Leave request form
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Accident form
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Bullying, discrimination, and harassment
Bullying Firms can better address workplace bullying by adopting a strong policy with supporting procedures and clear communication channels.
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Example - Workplace discrimination bullying and harassment policy
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Performance reviews
Performance reviews require careful attention from principals, human resources managers, or other employees responsible for performance evaluations. Reviews should be a private discussion between the responsible person and each team member to hear their view on the conduct of the practice, to ...
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Performance review form
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Staff leaving
It must be accepted that the career path of some staff members will take them out of the firm, especially young lawyers. No matter how well employees are treated or how highly they are valued, some will need or want to move on. It can be frustrating to have invested in recruitment, training and ...
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Example - Reference letter
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Example - Confirmation of employment
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Staff issues and termination
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Recording the details of a meeting with an employee
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Individual grievance procedure
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C. The lawyer/client relationship
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New client enquiries
Lawyers receive many enquiries from potential clients; some that result in opening a file and a matter proceeding, and others that do not. Just as a record of any initial conversations with clients who proceed to instruct the firm is kept on the client’s file, it is also important to record the ...
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New client enquiry form
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Verification of identity
The Federation of Law Societies of Canada published a Model Rule on Client Identification and Verification (Model Rule), setting out recommended processes to be followed by lawyers when verifying their client's identities, subject to limited exceptions. The substance of the Model Rule has been ...
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Client details, verification, and source of funds
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The importance of a written retainer
A written retainer agreement or letter should always be used. When functioning on a restricted scope retainer or providing legal services on a contingency fee basis, lawyers must document the specific parameters of their engagement with the client. Confirming the scope of the retainer with the ...
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Library of retainer agreements
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Retainer agreement
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Retainer agreement - Alberta
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Retainer agreement - British Columbia
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Contingency fee agreements
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Retainer agreement - Contingency fee - Alberta
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Retainer agreement - Contingency fee - British Columbia
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Retainer agreement - Contingency fee - Ontario
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Library of scopes of work
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Business structures
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Scope of work - Incorporation
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Scope of work - Joint ventures
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Scope of work - Partnerships
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Scope of work - Trusts
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Scope of work - Share sale
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Civil litigation
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Scope of work - Civil Litigation
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Estate administration
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Scope of work - Estate administration
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Family
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Scope of work - Children
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Scope of work - Divorce
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Scope of work - Enforcement - Family
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Scope of work - Enforcement - Family - Defending
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Scope of work - Family law agreements
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Scope of work - Property division
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Real estate
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Scope of work - Sale of real estate
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Scope of work - Purchase of real estate
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Scope of work - Commercial leases - Acting for landlord
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Scope of work - Commercial leases - Acting for tenant
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Scope of work - Mortgages - Acting for the lender
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Scope of work - Mortgages - Acting for the borrower
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Sale and purchase of business
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Scope of work - Sale of business
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Scope of work - Purchase of business
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Wills and lifetime planning
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Scope of work - Wills
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Scope of work - Powers of attorney and advance planning
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Library of scopes of work
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Business structures
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Scope of work - Incorporation
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Scope of work - Joint ventures
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Scope of work - Partnerships
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Scope of work - Trusts
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Scope of work - Share sale
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Civil litigation
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Scope of work - Civil Litigation
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Estate administration
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Scope of work - Estate administration
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Family
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Scope of work - Children
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Scope of work - Divorce
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Scope of work - Enforcement - Family
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Scope of work - Enforcement - Family - Defending
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Scope of work - Family law agreements
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Scope of work - Property division
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Real estate
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Scope of work - Sale of real estate
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Scope of work - Purchase of real estate
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Scope of work - Commercial leases - Acting for landlord
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Scope of work - Commercial leases - Acting for tenant
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Scope of work - Mortgages - Acting for the lender
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Scope of work - Mortgages - Acting for the borrower
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Sale and purchase of business
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Scope of work - Sale of business
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Scope of work - Purchase of business
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Wills and lifetime planning
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Scope of work - Wills
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Scope of work - Powers of attorney and advance planning
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Conflicts of interest
Baseline rule A lawyer is generally prohibited from representing a client where there is a significant risk of a conflict of interest.
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Conflict of interest check
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If required - Authority to previous lawyer
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Authority to previous lawyer for file
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Handling cash
In Canada, lawyers are generally prohibited from receiving $7,500 or more in cash from a single client. Clients and third parties providing cash on their behalf are included in this category. A lawyer is not required by law to take payment in cash. Acceptable payment types should be specified in ...
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If required - Costs disclosure update and a non-engagement letter
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Letter to client updating costs disclosure
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Non-engagement letter
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Fees and billing
Billing models The three most popular fee models for Canadian lawyers are:
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Library of example invoices
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Invoice example - Alberta
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Invoice example - British Columbia
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Invoice example - Ontario
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Invoice example for a contingency fee agreement - Alberta
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Invoice example for a contingency fee agreement - Ontario
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Ending the relationship
A lawyer cannot withdraw from legal representation unless a good cause and reasonable notice have been given to the client. Notification is essential to reasonable notice unless the client cannot be located after reasonable efforts have been made. There are no hard and fast rules about what ...
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Client satisfaction survey
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Letter to client enclosing survey
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File review form
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Safe custody receipt
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File closing checklist
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Negligence claims
In addition to professional discipline proceedings by law societies, Canadian lawyers may face negligence claims for a breach of ethical obligations and are therefore required to carry liability insurance. Negligence claims can arise from carelessness, violation of contract, or violation of ...
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D. Ethics
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Ethics
Introduction Ethics are an everyday consideration. The rules of professional conduct discussed in this section cover many aspects of a lawyer’s work and relate to the lawyer’s dealings with clients, other lawyers, the legal system, and society.
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Confidentiality – A fundamental trust between lawyers and clients
Baseline rule Only the client has the right to waive confidentiality. Unless required by law or order of a court of competent jurisdiction, a lawyer must keep all information about a client's affairs strictly confidential, and not disclose them to any third party, including the law society ...
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Errors and omissions
In the event a lawyer makes an error, they are obliged to inform the client of the error, as well as the client's options. A lawyer in this situation must also notify their insurance provider of the possibility a claim may be brought against them. This is both an ethical obligation and a ...
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Supervision and delegation
A lawyer may assign work to a non-lawyer if the non-lawyer is qualified to do the work under supervision. The lawyer must supervise the non-lawyer personally and periodically evaluate their work to ensure it is completed correctly and on schedule. Unqualified individuals should not give legal ...
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Responsibility to the profession and the community
Courtesy and professionalism The ideals of civility and decency, as elusive as they are, remain important ethical standards for lawyers. Lawyers are expected to be courteous, civil, and honest with everyone they interact with when practising law.
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Duties to courts and tribunals as an advocate
Advocacy Practising advocacy ethics means representing a client honestly, fairly, courteously, and respectfully in court.
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Ethical marketing
Marketing of professional services Advertising for legal services should:
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E. Policies, management, and planning
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Managing firm information
The flexible nature of LEAP allows firms to open specific matters to administer firm practice management and compliance issues. Access to the matters can be restricted to relevant team members if required allowing for complete control and the prevention of unauthorized viewing of sensitive ...
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Legal practice health check self-diagnostic tool
The first step is to assess how the practice is currently performing and identify what can be improved and the potential risks and issues. A firm health check should be conducted regularly to monitor the firm’s progress and success. The benefits of conducting periodical health diagnoses include:
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Legal practice health check self-diagnostic tool
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Strategy and leadership
Law firms should develop a strategic framework for the practice encompassing a vision, mission statement, and values. Without a strategic framework, the firm can become directionless and lose its purpose, with its principals and staff having contradictory values. Leadership is key in successfully ...
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Mission statement
The mission statement gives more detail about what the firm does and how it plans to do it. The mission statement should tie in with the vision statement. For example:
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Example - Mission statement
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The business plan
It is essential to have a plan. Failing to plan is, in fact, planning to fail. For small law firms, especially at first, the key point with a business plan should be to keep it simple. The business plan can be enhanced and made to fit the firm better as the business grows. But without at least a ...
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Example - Business plan
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Example - Risk management policy
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Example - Corporate social responsibility policy
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Marketing
Everything the firm does Each year a firm has thousands of client touchpoints: in the office, on the phone, through emails, et cetera. Every touchpoint has a branding and marketing effect.
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Marketing planner
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If required - Staff handbook
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101 Staff Handbook - Firm copy for personalization
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F. Financial management
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Financial management
Sound financial management is critical to the success of any business, including a law practice. There is a high correlation between practices with poor financial management and increased professional negligence claims. Principals who do not manage finances effectively, typically do not understand ...
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Fee earner productivity
The fee earners must be assessed for their contribution to profitability within the legal practice. Key performance indicators can be used as benchmarks. These might include file volume, file velocity, the quality of the work, contribution to client relationship management and development or ...
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Managing working capital – Unlock lock-up
The income statement and balance sheet examine the practice’s working capital and lock-up. The owners need to assess how long it takes for the client engagement to convert the legal work in progress (WIP) to a bill. Next, the owners must assess how long it takes to convert that bill into cash. The ...
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Business performance chart
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Asset register
An asset register for the firm allows for the tracking of fixed assets and provides an estimate of their worth. It assists with taxation, insurance and potential sale-of-business compliance and provides an appropriate place to record detailed information such as serial and model numbers. An asset ...
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Asset register
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Asset register entry slip
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Bank accounts
Ideally, a law practice should have a separate operating account from any personal accounts held by the lawyer. There is a difference between an operating account and a trust account. The operating account is where the practice's revenues are placed and from which the practice's expenses are drawn. ...
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Goods and services tax and harmonized sales tax
A firm is required to register with the Canada Revenue Agency (CRA) and collect and remit the harmonized sales tax (HST) on all billings and disbursements if revenue exceeds a specific amount. Depending on the income level, HST remittances are paid monthly, quarterly, or annually. Taxes are owed by ...
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Bookkeeping for beginners
If you are horrified at the thought that your credit balance at the bank is, in fact, a debit balance in your accounting ledger, then skip this section and invest in a computerized accounting system, hire a bookkeeper, and regularly visit your accountant. For those willing to take their courage in ...
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Petty cash reconciliation sheet
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Bank reconciliations
The bank account balance is not always the true picture of what is happening in the business. Likewise, the balance shown on the bank statement is not always the true balance of the bank account. The discrepancy might include:
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Manual bank reconciliation
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Budgeting
It is important to prepare a budget to plan for the direction of the business and to have something to aim for – remember, those who aim for nothing generally get what they aim for.
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Reading financial statements
A profit and loss report is also referred to as a statement of financial performance. A balance sheet is also referred to as a statement of financial position.
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Trust accounting
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Trust accounts
Lawyers should be familiar with the requirements of maintaining a trust account and adhere strictly to them. If the firm is using LEAP software, then access to compliant accounting software is included in the subscription.
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Law Society of Ontario
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LSO Portal
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Trust Accounts
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Report on Opening or Closing a Trust Account (Subsection 4(1)5 of By-Law 8) – Law Society of Ontario
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Letter to bank directing interest to be paid to Law Foundation of Ontario
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Law Society of Alberta
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The Lawyers Portal
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Practice Management
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Accountant’s Report
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Applications and forms
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The Law Society of British Columbia
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Member Portal
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Trust accounting
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Authority for trust account withdrawal by electronic funds transfer
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Closing a trust account
An account must have a zero balance before it can be closed. Lawyers are obligated to restore any assets kept in trust for their clients, and if necessary, may petition to transfer any unclaimed funds to the law society trust fund. As soon as all money has been paid out, the lawyer can ask their ...
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Comments and suggestions for By Lawyers
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101 Staff Handbook
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101 Staff Handbook - Firm copy for personalization
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101 Staff Handbook - Firm copy for personalization
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Overview
The purpose of a policy and procedures handbook is to ensure consistent and effective communication among all staff members, while aligning with the values of the firm. Policies alone hold little significance without accompanying procedures. For instance, a firm may have a policy against bullying, ...
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Anti-money laundering procedures
Proof of source of funds In any transaction where a client contributes funds in addition to the firm's legal costs, they will be required to provide evidence and proof of the source of those funds.
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Appointments
When a client calls to make an appointment, always check the calendar to ensure the relevant person is available at the time requested. Record the appointment in the calendar, including the client’s name, contact details, and the area of law or reason for the appointment. Recording the client’s ...
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Archiving
When a matter is complete:
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Asset register
Detail all asset items purchased for the office in the asset register. These include computers, telephones, furniture, and so on. The asset register allows the firm to better manage item replacements under warranty and depreciation.
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Client communications
In order to deliver clients the highest level of service and value, all staff members are expected to be well-mannered, engaged, and responsive at all times. This applies particularly to communications, whether in person, by email, in writing, or over the phone.
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Closing files
On completion of a matter, use the File Closing Checklist, available on all By Lawyers matter plans.
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Code of conduct
The code of conduct represents this firm’s vision, mission, and values statement, and aligns with our obligations under professional standards. The firm will:
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Confidentiality
Identifying confidential information Confidential information is:
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Conflict of interest checks
As all types of matters have the potential to raise a conflict of interest for the firm, it is important in every new matter to search for the parties in the firm’s database. Do this at the time of opening the file. The client’s interests are paramount and are not to be compromised in favour of the ...
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Costs disclosure and billing practices
It is recommended that retainer instructions be used during client interviews as a reminder of the matters to be considered and a record of the instructions given. They also remind us that a discussion around costs is to be had. The process of disclosing costs is not just guesswork but rather a ...
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Discrimination, bullying, and sexual harassment
Our team works in an environment free from discrimination, harassment, and bullying, and we are committed to maintaining a safe workplace. Acts of discrimination or harassment on the grounds of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or ...
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Dress code
Appropriateness is the key. If going to a beach party, sundresses and shorts would be appropriate. In an office, staff members need to dress in office-appropriate attire. This usually means tailored trousers or skirt, a long-sleeved business shirt or suitable blouse, a tie, and clean dress shoes. A ...
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Email
Email forwarding Auto-forwarding emails is one of the most common ways criminals can monitor a firm and act to steal funds or confidential information when the opportunity presents itself.
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Employment
This is an equal employment opportunity workplace without discrimination against anyone based on race, gender, sexual orientation, religion, colour, disability, or impairment. We are committed to:
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Engagement management
Matter types This firm accepts instructions in the following areas of law:
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File colour coding
This firm uses the following file colour coding to assist with managing files:
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File transfers
External If clients move from one law firm to another, they will often ask for their files to be transferred. The request can come directly from the client or their new lawyer.
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Filing
At court Wherever possible, use electronic filing services.
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Intellectual property
Existing intellectual property Staff members need at all times to protect, assert, and respect the firm’s intellectual property rights, as appropriate. This includes any intellectual property rights of third-party suppliers or clients that the firm has either a contractual right to use or a ...
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Mail
The receptionist will open and date stamp all of the mail. Any mail marked private or confidential will remain unopened.
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Meetings
Free and open communication within the team is a key aspect of this firm. We have a daily huddle with all staff members each morning as the mail is handed out. This is an opportunity for the partners to see what is going on and identify any areas that may need attention.
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Office security
Security is the responsibility of everyone. Our policy places great emphasis on prevention.
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Petty cash
Petty cash is the small amount of cash kept on hand and used to pay expenses too small to merit writing a cheque or using a credit card. Petty cash can be used for various office supplies, cards for customers, flowers, paying for a staff lunch, or reimbursing staff members for minor expenses.
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Privacy and data protection
Privacy policy
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Risk management policy
Taking good instructions When taking instructions, use the relevant retainer instructions precedent as both a reminder of the matters to be considered and a record of the instructions given.
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Safe custody and document packets
When requested, this firm holds client documents such as wills, registered instruments certificates of title, and powers of attorney for safekeeping. When the client requests the return of a document, they are to be handed personally to the client after they have been properly identified. If the ...
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Stationery
The receptionist has been appointed as the stationery officer, and they will ensure sufficient stationery supplies. Special orders are to be emailed to them.
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Supervision and compliance
The managing partner has ultimate responsibility for the firm and supervises every aspect of the firm’s operations. All staff members are required to acquaint themselves with the policies and procedures detailed in this handbook.
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Telephones
The receptionist is responsible for answering calls. However, anyone else can answer the phone if the receptionist is unavailable.
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Termination of retainer
When a matter is complete, it is essential to let the client know. This is best done by using the Letter to the Client Finalizing the Matter and Enclosing the Invoice, which is available on all matter plans. Files are not to be left to languish. There is the risk of an event being ignored or ...
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Training and development
Lawyers are to complete units of Continuing Professional Development each year as per the Law Society requirements. In-house seminars will be conducted by professional staff members on an ad hoc basis, emphasizing areas relevant to the firm’s practice areas.
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Travel, entertainment, and expenses
Expenses Submit receipts requiring reimbursement by the first of the month. Include a reason for the expense and indicate whether the expense is something attributable to a client.
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Trust accounting
Trust money belongs to the client. It does not belong to the firm. All trust withdrawals must first be authorized by the managing partner.
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Undertakings
No written or verbal undertakings are to be given without the principal’s approval. The giving of an undertaking by a lawyer is a very serious matter and any failure to comply with an undertaking breaches professional rules and may result in disciplinary proceedings. An undertaking given by an ...
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Work, health, and safety
Ensuring the safety, health, and well-being of the entire team is our top priority. Everyone shares the responsibility of preventing accidents and health hazards in the workplace, and it is expected that all staff members take care of themselves and look out for one another.
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Working from home
Flexible work arrangements, such as working from home, are co-operative arrangements between a staff member and the firm. They are entirely at the firm’s discretion and may be terminated on one week’s notice. Where the requirement to work from home comes about through reasons outside the control of ...
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